GENERAL TERMS AND CONDITIONS OF SALE

 

Désignation :

 

Straight & Alert

Owner : Alexis Gautier 

Head Office :7 rue du sablais, 44115 Haute-Goulaine, FRANCE

N°Siret : 79026899900022                        

N° RCS : 790268999 R.C.S. Nantes

Telephone : + 33 (0)6 79 16 52 42 ( Local cost call (to France)

Email :

contact@straightandalert.com (informations / questions) 

order@straightandalert.com (orders/ réservations)

 

 

Article 1 : Definitions

In this document the following words shall have the following meanings:

"Buyer" means the organisation or person who buys Goods

"Goods" means the articles to be supplied to the Buyer by the Seller;

"Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;

"Seller" means STRAIGHT & ALERT, 7 rue du sablais, 44115 Haute-Goulaine, FRANCE

 

Article 2 : General

These general terms and conditions of sale shall apply to any sale of goods and services by Seller to the Buyer, through Straight & Alert website www.straightandalert.com

These terms and conditions of sale must be accepted by the buyer before any purchase and cannot be revoked after an order has been validated.

 

Straight & Alert has the right to update these general terms and conditions of sale, without advanced notice. In this case, the general terms and conditions of sale in effect on the day the order is placed by the Buyer will be applicated.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

 

Article 3  : Price

 

3.1  Prices of goods

All prices on the store are in € (Euro) and all taxes included.  Price can change at any time without advanced notice. The Buyer will pay the price of a good in effect at the moment he places an order.  

The total price for an order has to be paid in full at once, in € (Euro) only.

 

3.2 Packing & Shipping

Packing and & shipping costs are not included in the prices of the goods.

Before you confirm an order you will be able to choose the shipping method (and the price will be shown) and have to be paid by the Buyer.

 

 

 

3.4 Other fees (customs, taxes…)

Custom fees or local taxes applied to any order placed by a Buyer leaving outside France will have to be paid by the Buyer. STRAIGHT & ALERT cannot be held as responsible for any fees of this kind.

 

Any good stays the property of STRAIGH & ALERT until the full amount of the order in € (Euro) has been paid by the Buyer.

 

Article 4  : Availability of goods

 

4.1 Goods in stock 

Any good available on www.straightandalert.com is in stock and can be ordered,within the limits of available stock, unless otherwise specified.

Des réapprovisionnements pourront éventuellement être effectués, sur demande particulière du client par courriel. Cependant Straight & Alert ne peut s’engager sur les délais de réapprovisionnement.

 

4.2 "Coming Soon" goods

Any good with the mention «coming soon» can be preorder or reserved by email.

Buyer undertakes to honour his preorder or reservation under threat of prosecution.

 

4.3 Reservation

Any good can be reserved by email. When the Buyer reserve a good, this good is removed from the webstore and physical stock by STRAIGHT & ALERT.

Any reserved good (with the exception of « Coming soon » goods) has to be paid by the Buyer within 14 days, even if the Buyer would like STRAIGHT & ALERT to hold the good to add it to a future order to combine shipping. 

Otherwise, the reservation will be cancelled and the good will be put back for sale.

 

4.4 "Pre Order" goods

When the Buyer place an order on STRAIGHT & ALERT webstore including any good with the mention «Pre Order », the forementioned order will not be shipped until the « Pre Order » good will be in our possession. However, the order will have to be paid in full at the moment the Buyer places it, just like any other order.

 

4.5 Unavailability

If the Buyer places an order including any good that is temporary unavailable, due to a mistake in our stocks, STRAIGHT & ALERT will contact the Buyer by email as soon as possible.

STRAIGHT & ALERT will offer to the Buyer the replacement of the unavailable good by another good of the same value or a refund of the full value of the unavailable good.

 

4.6 Refund

in accordance with article L121-20-3 of the french consumer code, STRAIGHT & ALERT , la société Straight & Alert shall have 30 days within which to send a refund to the Buyer.

The refund will be proceded through Paypal (www.paypal.com) in case of a payment by paypal by the Buyer.

The refund will be proceded by bank wire (secured transaction) in case of a payment by bank wire by the Buyer.

 

Article 5  : Conformity of goods

 

5.1 Condition of goods

All goods available are new or second hand.

Any second hand good has the mention « second hand » on the page of the webstore.

 

5.2 Additional information about goods

Pictures of the goods on www.straightandalert.com try to be as close to reality as possible.

Every good has a specific description.

 

5.3 Non-compliant products

STRAIGHT & ALERT agrees to exchange to the Buyer any defective or non-compliant good of its order.

 

In order to achieve this, the Buyer will have to :

 

-        Present by email an explanation proving the good is any defective or non-compliant

-        Return the defective or non-compliant good, in an adpated package ensuring the good will not be damaged during the way back to STRAIGHT & ALERT.

 

Goods have to be returned with tracked shipping to Straight & Alert, 7 rue du sablais, 44115 Haute-Goulaine, FRANCE.

 

Any claims made not respecting the aforementioned conditions will not be accepted

 

Article 6  : Gift Certificates

 

6.1 Availability and validity

Gift certificates come in denominations of 10, 25, 50, 100€ and are usable in one or several times on all STRAIGHT & ALERT webstore.

They can be drawn concurrently to get the total amount you want, if it is not available among the ones on the website.

 

Codes are checked manually everytime a Buyer uses a Gift Certificate.

 

6.2 Terms of use

If the total amount of the order (shipping costs included) exceeds the total value of the Gift Certificate the Buyer can and have to pay the difference using any of the regular payment methods, just like for any order.

 

If the total value of the gift certificate is not entirely used for an order, a new gift certificated will be created with the remaining amount and immediately sent by email to right person.

A new code will be assigned to the new gift certificate.

It will be available for a year.

Gift Certificates are non-refundable.

 

Article 7 : Payment policy

 

7.1 Means of payment

 

Cheque

Checks have to be issued by a French bank.

They have to be payable to STRAIGHT & ALERT and have to be sent within a week after the order of the Buyer is confirmed by STRAIGHT & ALERT.

Please send checks to :

Straight & Alert

7 rue du sablais

44115 Haute-Goulaine

France

 

Bank Wire

Bank wires have to be sent within a week after the order of the Buyer is confirmed by STRAIGHT & ALERT.

Please use the following bank information :

 

Bank

Société Générale

Owner of the account 
M ALEXIS GAUTIER

Address of the Bank 
NANTES BEAUMANOIR (00532)
16 R LAMORICIERE
44000 NANTES

Account information

Bank code

Counter code

Account N°

RIB key

30003

01414

00050001677

19

IBAN : FR76 3000 3014 1400 0500 0167 719
BIC-ADRESSE SWIFT : SOGEFRPP

 

Paypal

The paypal account of the Buyer will be debited as soon as the order is accepted by STRAIGHT & ALERT. It usually occures immedialty when the Buyer places and confirms his order on www.straightandalert.com .

Payments have to be sent by paypal to straightandalertrecords@gmail.com

 

7.2. Processing / Shipping / expédition

Orders are packaged and shipped once the full payment has been received.

 

7.3 Suspension of an order

STRAIGHT & ALERT reserves the right to cancel an order and its shippment in the following cases :

-       The Buyer didn’t send the payment within the time limits imposed by the General terms and conditions of sale.

-       Refusal of authorization of payment per bank card on behalf of the officially accredited organizations

-       Any problem regarding a previous order (not fully paid by the Buyer or any other problem).

-       Payment dispute with the Buyer currently pending.

 

7.4 Data verification

STRAIGHT & ALERT reserves the right to ask to the Buyer any necessary proof to justifiy he his the owner of the credit card used to provide the payment of an order.

This information may be provided to subsidiaries for verification; in order to fight against fraudulent activities over the Internet.

 

7.5 Invoice

The Buyer can, if he wants, request by email a detailled invoice of his order. STRAIGHT & ALERT will provide the invoice, by email or on paper included in the package, according to Buyer’s request.

 

7.6 Penalties for late payment

If payment is not made within a month from the date of the confirmation of the order mentioned on the invoice, the Buyer will have to pay, in addition to the full amount of the order, penalties for late paymen. Les pénalités de retard sont fixées selon le taux légal en vigueur de l’année en cours à la date de validation de la commande. Elles représentent un pourcentage du montant total de la facture.

 

Article 8 : Delivery   

8.1 Carrier

Deliveries are handled by La Poste in FRANCE.

Deliveries outside France are handled by national Postal services of the country of the Buyer.

 

8.2 Shipping methods

STRAIGHT & ALERT recommends to use the shipping method «Colissimo» or «Colis Suivi / Tracked package» to be sure to be able to track and receive orders without any trouble.

However, cheaper shipping methods are possible but either the Buyer and STRAIGHT & ALERT will NOT be able to track the package. Also, any order sent with any other shipping method than « Colissimo » will not be insured.

 

8.3 Terms of delivery

Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer.

The Buyer has to check the condition of the package at delivery. If the pacakge is badly damaged the Buyer has to refuse the delivery, and ask to the carrier to return the package to STRAIGHT & ALERT and get in touch with us by email as soon as possible.

As soon as STRAIGHT & ALERT will receive the returned package, we will make sure to send you a new one incliuding the replacement goods as soon as possible.

 

Any other returns than the one mentionned in article L 121-20 of french consumer code will not be accepted by STRAIGHT & ALERT after the Buyer has signed the proof of delivery issued by the carrier. When the Buyer signs the proof of delivery he accepts the delivery of the goods as they are.

STRAIGHT & ALERT cannot be held responsible for any stolen, damaged of lost package during shipping, for packages shipped without tracking numbers (any other shipping method than Colissimo or Colis Suivi / Tracked package).

However, if the Buyer has to face such events he will have to get in touch as soon as possible with STRAIGHT & ALERT so we can contact the carrier and look for a solution.

 

8.4 Delivery times

Delivery may take from 1 to 6 working days for France and from 1 to 30 days for any destination outside France.

These delays are an estimation and may vary depending on the shipping method the Buyer chose. In any circumstances the non-respect  of the aforementioned delay give to the Buyer the right to cancel his order and/or to ask for a refund.

 

8.5 Free Shipping

The Buyer can get free shipping on his order :

- For every order over 80€ for France and 150€ Worlfwide

Or

- According to the explanations here :

https://www.straightandalert.com/shop/en/46-free-shipping

 

Warning, Free shipping orders will be sent as regular packages without tracking number or insurance. STRAIGHT & ALERT cannot be held as responsible if the package is lost of damaged during delivery.

 

Article 9 : Cancellation

 

9.1 Legislation

According to article L 121-20 of the french consumer code, the Buyer can cancel his order within 7 days, without having to give any further explanation. 7 jours ouvrables pour exercer son droit de rétractation, sans avoir à expliquer ses raisons.

This delay of 7 days starts on the day of delivery of the goods.

If this delay expires a Saturday, Sunday or holy day, it is extended to the next working day.

 

9.2 Exceptions

*** The right to withdraw can not be used for an order including any item belonging to the "MERCH" category that shows a "Reference number" on its page. In fact, for this kind of items, Straight & Alert does not have any stock and it is printed on demand. Thus it is a SERVICE delivery. As soon as the Customer validates an order, Straight & Alert starts the fabrication processs that can not be subject to the right to withdraw.

9.3 Terms of return

Any return will have to be mentioned by the Buyer to STRAIGHT & ALERT by email.

Goods have to be returned with tracked shipping to Straight & Alert, 7 rue du sablais, 44115 Haute-Goulaine, FRANCE.

Any good will have to be returned in its original conditions (condition of the good, package…).

Sealed goods (closed by a blisted) will not be exchanged or refunded unless they are still sealed and in perfect condition.

Any good that has be opened or not in perfect condition anymore will not be exchanged or refunded.

 

9.4 Exchange / Refund

If the Buyers exercices his right of withdrawal , he can decide if he prefers a refund or an exchange.

-In case of a refund, the full amount of the order, shipping costs included, will be refunded. However, the Buyer has to take care of the return shipping costs and fees.

- In case of a exchange, the Buyer has to take care of the return shipping costs and the new shipping costs for the new order.

 

According to the article L121-20-3 of the french consumer code, STRAIGHT & ALERT has a delay of 30 days to send a refund.

 

The refund will be proceded through Paypal (www.paypal.com) in case of a payment by paypal by the Buyer.

The refund will be proceded by bank wire (secured transaction) in case of a payment by bank wire by the Buyer.

 

Article 10 : Intellectual Property

 

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties.

Article 11 : Responsabilité

STRAIGHT & ALERT cannot be held as responsible for the non-respect by any good of the prescribed and legal arrangements in effect in the customer's country, where the order is delivered. The Buyer has the reponsability to check such things before he places an order.

STRAIGHT & ALERT cannot be held as responsible, in the process of ordering online on www.straightandalert.com , for any damage caused to the Buyer (loss of date, virus, hacking or any kind of such problems).

 

 

Article 12 : Applicable law

All clauses in these general terms and conditions of sale and all sales to which they apply are governed by French right.

In case of dispute or of complaint, the consumer will address first and foremost to STRAIGHT & ALERT Straight & Alert to agree to an amicable solution.

Otherwise, any litigation or claim shall be governed by approved courts.

 

Article 13 : Data Protection

Information and data about the Customer is required in order to deal with his order and for our commercial relationships. This information remains confidential.

In certain cases it may be passed on to partners of STRAIGHT & ALERT to be able to process the order (Carriers for deliveries, Banks for verification; in order to fight against fraudulent activities over the Internet..)

In accordance with the French Data Protection and Freedom of Information Law (Loi Informatique et Liberté) of 6 January 1978 the Buyer are entitled to access, change, correct and delete this information about him held by STRAIGHT & ALERT, made on simple e-mail request.

 

Article 14 : Cookies

 

What do we call a « cookie »?

We call cookie the identification elements on your computer to collect non-personal information about you.

 

Cookies, what for?

While using this website, cookies might be used.

(1)    Some of our cookies are required so that we can provide you with the service you have requested and customize the services of our site ;

(2)   Other cookies allow us to measure the audience met by our site ;

The cookies we use on this site do not store personal information about you (address, credit card number, password, etc.)

 

What can you do ?

You are deemed to accept our cookie policy as described above if you continue to browse our site. You may interrupt your browsing on this site in case of disagreement with this policy.

However, you can still systematically or selectively block cookies by configuring your browser.Vous pouvez néanmoins bloquer de manière systématique ou sélective les cookies en configurant votre navigateur.

 

Last Update : 03/15/2018

 


Newsletter

Straight And Alert

Subscribe to receive all the news
from the blog and the shop

Newsletter